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  • Apr 30
  • Dental Services
  • Irving, Texas
  • Dental Work
  • 84
  • REVIEW RATING 4/5

Originally chose Monarch because they are large enough and this is the Metroplex. Didn't want to hassle with moving and having to go across Dallas County to the same Dentist. OH boy, was I wrong. Horrible experience. Went in to have some work done and they couldn't find my records. Wanted me to go through the entire "new patient" process, including X-Rays. I refused and now they're billing me... Read more

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  • Apr 24
  • Dental Services
  • Dallas, Texas
  • Root Canal Treatment
  • 86
  • REVIEW RATING 3/5

I went in the Cedar Hill office for a root cana and told I had to pay a $250 copay. (Cool) they numbed me Twice then came in to take my payment. I had a debit card which they said no we need cash. I left and ran to the bank(4:30) I get to bank and they called me to reschedule for the following morning because they close at 5!!! Read more

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Came in because my crown and tooth fell out they want to do a bridge dentist stayed 5 minutes and I waited an hour she didn't ask if I had questions very unprofessional Add comment

  • Apr 22
  • Dental Services
  • Dallas, Texas
  • Dentures
  • 80
  • REVIEW RATING 4/5

I went to Monarch after insurance changed. My teeth and gums were very bad and so ended up having all teeth pulled and dentures placed. The cost seemed high but the oral surgeon was good and at first I was pleased with the result. Because the general dentist I saw complained about patients who kept coming back for refits, I made a point to not go back except when advised by her to do so. The... Read more

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No accommodations for family members who are not allowed to leave the office during procedures. Not even bottle water. Very poor customer service. Add comment

  • Mar 27
  • Dental Services
  • Killeen, Texas
  • Root Canal Treatment
  • 184
  • REVIEW RATING 5/5

I went to get a root canal about a year ago my friend showed me a missing tooth and explained they got a root canal at monarch as well and it fell it well now my root canal is doing the same getting loose and i keep getting bills when i already paid and havent been since horrible dentist all he wants is your money . sad this is my root canal is the yellow one in the very back i have white teeth... Read more

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  • Mar 18
  • Dental Services
  • Alvarado, Texas
  • Root Canal
  • 156
  • REVIEW RATING 4/5

I went in with a tooth problem. They took xrays and told me I was going to need a root canal and we went over financial, I paid them 1121.00. I agreed to doing the root canal. They went in and started working on it then told me that my tooth started doing a partial root canal on its own so she only had to do a partial. They put a temporary crown on which I had problems with and went in two times... Read more

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  • Mar 09
  • Dental Services
  • Houston, Texas
  • Root Canal Treatment
  • 129
  • REVIEW RATING 4/5

So I had a root canal done and the first two appointment went good I payed all of my root canal up front . I took 2 days off for this work to be done on my tooth . The third visit is for the actual cap to be put on then that would be it . So I get a half day off from work again . When I show up the same reception girl that gave me the appointment tell me that it was on the third and that I missed... Read more

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  • Feb 26
  • Dental Services
  • Dallas, Texas
  • Dental Crown Work
  • 96
  • REVIEW RATING 4/5

I had put down a $100 deposit to get the special rate on a crown to be done but have never received my deposit back. It was not applied to the payment and after 2 months I still have no success in getting it back. The accounting lady where I got the work done on my teeth keeps putting me off and won't return my calls or do anything about the $100. What do I need to do to resolve this? I have... Read more

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  • Feb 19
  • Dental Services
  • El Paso, Texas
  • Cancellation Policy
  • 136
  • REVIEW RATING 4/5

Horrible service. Huge scam. After being told i had to pay more than originally agreed upon, and being told I needed thousands of dollars worth of work, i paid and left. I was them harassed after I cancelled my appointment two weeks out. I was threatened on the phone, being told I had to pay for the appointment I cancelled. Later, I went to the best dentist, out of my network, and was told I... Read more

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