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  • Customers like
    • Dental staff 2
    • Assistants 1
    • Receptionist 1
  • Customers don't like
    • Customer service 3
    • Dentist 2
    • Unwillingness to follow my wishes 1

This company is a joke they will over charge you nickel and dime you to death told me and both my kids I had to pay a Xtra 60 dollars to have teeth removed by a specialist that the de rust don't pull teeth since when ? Not sure but after viewing a bill for every thing they wanted to do for my teeth came out too over 11k all I wanted was a cleaning some teeth remove and some filling this place is... Read more

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Extremely deceptive billing. They will claim that they have the work preapproved by insurance and they don't. They will overcharge you for work you can have done cheaper elsewhere. The wait times are insanity. BBB rates them a F at the office I visited I am betting this rings true to all of their locations. The dentist I saw was a good guy, but I will not be going back due to the office manager... Read more

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The dentist is not very friendly.They advertise affordable dental care not true I paid $29.00 for the visit and xray (Cheap yes) When I told him I needed the tooth extracted he said okay I'll be right back so here come a staff member with a piece of paper saying it was going to cost $272.00 to have it pulled....Rip off clinic Add comment

I had my two visits with Monarch in Las Colinas in the same day...my first and last. I was long over due for a cleaning and it was a mistake for disclosing that information to them. The receptionist was very nice, polite and handled her duties well. But immediately after being seated for xray's I knew that I was in the hands of a novice. I know everyone has to start somewhere. He was polite,... Read more

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I went to the Monarch on Main in Lewisville, friendly staff but slow, so slow. I went to get my teeth cleaned, got 18 X-rays and that was it. They said my Himana insurance was weird and they couldn't figure it out. Lying seems to be plentiful at this place. I sat there for 2 hours and finally walked out. Onto another dentist to try and get my teeth cleaned. Don't go there you will regret it! Add comment

I was using this dentist for about a year when I had a tooth go bad. I went to the dentist and he told me that I needed a pulpectomy to relieve some of the pain. Once finished he gave me a pain pill script and told me to come back on Friday. Friday a different dentist pulled the tooth with one yank. Come to find out he was an oral surgeon and now my insurance refuses to cover the cost of the... Read more

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I went in to Monarch Dental to have a tooth extraction today. I always have Nitrous for any work, I've had a dental injury before, my Lingual Nerve was injured. I also have a very prominent vasovagal syncope response so I always pay the extra to have it administered. I've never had a problem with Nitrous, not ever. I told this dentist and his assistant from the beginning that the gas was NOT... Read more

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Went to the office on New Braunfels to get teeth cleaned. They said they have a special. X rays exam and cleaning for 29.00. I told them I did not want any radiation just a cleaning. They would not offer it without the whole treatment at any price. Scheduled appointment for next day. They took x rays and a dentist told me what all I needed done. then they tried to sell me the package and... Read more

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These people give new meaning to the term, ***, puppy trash. They smile in your face and lie to you. The partial they made was ***, and that is being nice. *** should have a special place for them. Dr Waddle is a slime ball of a dentist. I have yet to be furnished he is really a dentist. Add comment

DO NOT EVER GO HERE. This was the worst experience of my life. I went here to get my wisdom teeth removed, and before the surgery, I gave them my updated insurance card. They said they updated it in their system (which they didn't come to find out later) and that I owed $350 & my insurance would cover the rest. I paid it in cash and set the appointment. They sent me to one of their locations... Read more

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