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  • Customers like
    • Dental staff2
    • Assistants1
  • Customers don't like
    • Customer service3
    • Dentist1
    • Assistant1

  • 1 day ago
  • Dental Services
  • Elm Mott, Texas
  • 3
  • REVIEW RATING 3/5

Had an appointment at 8am, was told they already have a delay by 8:15. Many customers waiting, Did not receive a call saying were overbooked. Associate was trying to say i didnt yave an appointment even though i had the appointment card with me. There service sucks, they also try and charge you for unneeded services like desensitization for a cavity that is barely there. Phone has been turned... Read more

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  • Jun 28
  • Dental Services
  • Irving, Texas
  • Root Canal
  • 11
  • REVIEW RATING 3/5

Six weeks ago I went to Monarch for a root canal, they placed a temp filling in and in one week I had to go back for the filling to be reset, it then got inflamed so I went to an Endodontist, one week later I went back to Monarch to get the filling reset and it fell out the next night. To make matters even worse the dentist is on vacation for two weeks and they wont release the crown to another... Read more

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  • Jun 22
  • Dental Services
  • Franklin, Tennessee
  • Billing Department
  • 22
  • REVIEW RATING 3/5

Monarch dental billed my insurance provider twice for the same service. The insurance provide paid, then they billed again. In lieu of contacting me, they sent as a debt to a credit collector. Monarch dental has ruined my credit and could card less. I have made several attempts to contact the company which have been met with the run around. Each new contact is more incompetent than than the... Read more

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  • Jun 10
  • Dental Services
  • San Antonio, Texas
  • Teeth Cleaning
  • 61
  • REVIEW RATING 4/5

6 months ago, I made an appointment for a cleaning today. When I got there I checked in and no one said anything about a problem. 35 minutes after my appointment time, they said that the hygienist was running behind and it would be another 30 minutes. 50 minutes later the hygienist called me. I then found out that the regular hygienist was on vacation and they forgot to call me to reschedule... Read more

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Horrible service. Wil not come here again. Add comment

  • May 31
  • Dental Services
  • Mansfield, Texas
  • Teeth Cleaning
  • 78
  • REVIEW RATING 4/5

May 31, 2015 by CJ, Mansfield, Texas: MONARCH DENTAL Dentist work here, but Monarch is not a regular dentist office. It is my understanding that it is owned by investment groups: Gryphon Investments and Freeman Spogli Investments and operated by management groups who set up the offices, hire the staff, and do all the billing. The dentists simply perform the dental work. According to a site on... Read more

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  • Apr 30
  • Dental Services
  • Irving, Texas
  • Dental Work
  • 119
  • REVIEW RATING 4/5

Originally chose Monarch because they are large enough and this is the Metroplex. Didn't want to hassle with moving and having to go across Dallas County to the same Dentist. OH boy, was I wrong. Horrible experience. Went in to have some work done and they couldn't find my records. Wanted me to go through the entire "new patient" process, including X-Rays. I refused and now they're billing me... Read more

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  • Apr 24
  • Dental Services
  • Dallas, Texas
  • Root Canal Treatment
  • 127
  • REVIEW RATING 4/5

I went in the Cedar Hill office for a root cana and told I had to pay a $250 copay. (Cool) they numbed me Twice then came in to take my payment. I had a debit card which they said no we need cash. I left and ran to the bank(4:30) I get to bank and they called me to reschedule for the following morning because they close at 5!!! Read more

Was this review helpful? 1 0

Came in because my crown and tooth fell out they want to do a bridge dentist stayed 5 minutes and I waited an hour she didn't ask if I had questions very unprofessional Add comment

  • Apr 22
  • Dental Services
  • Dallas, Texas
  • Dentures
  • 114
  • REVIEW RATING 4/5

I went to Monarch after insurance changed. My teeth and gums were very bad and so ended up having all teeth pulled and dentures placed. The cost seemed high but the oral surgeon was good and at first I was pleased with the result. Because the general dentist I saw complained about patients who kept coming back for refits, I made a point to not go back except when advised by her to do so. The... Read more

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