2.0
  • Dental staff1 votes
  • Assistants1 votes
  • Customer service2 votes
  • Assistant1 votes
  • Dentist1 votes
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No accommodations for family members who are not allowed to leave the office during procedures. Not even bottle water. Very poor customer service. Add comment

  • Mar 27
  • Dental Services
  • Killeen, Texas
  • Root Canal Treatment
  • 115
  • REVIEW RATING 5/5

I went to get a root canal about a year ago my friend showed me a missing tooth and explained they got a root canal at monarch as well and it fell it well now my root canal is doing the same getting loose and i keep getting bills when i already paid and havent been since horrible dentist all he wants is your money . sad this is my root canal is the yellow one in the very back i have white teeth... Read more

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  • Mar 18
  • Dental Services
  • Alvarado, Texas
  • Root Canal
  • 108
  • REVIEW RATING 4/5

I went in with a tooth problem. They took xrays and told me I was going to need a root canal and we went over financial, I paid them 1121.00. I agreed to doing the root canal. They went in and started working on it then told me that my tooth started doing a partial root canal on its own so she only had to do a partial. They put a temporary crown on which I had problems with and went in two times... Read more

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  • Mar 09
  • Dental Services
  • Houston, Texas
  • Root Canal Treatment
  • 103
  • REVIEW RATING 4/5

So I had a root canal done and the first two appointment went good I payed all of my root canal up front . I took 2 days off for this work to be done on my tooth . The third visit is for the actual cap to be put on then that would be it . So I get a half day off from work again . When I show up the same reception girl that gave me the appointment tell me that it was on the third and that I missed... Read more

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  • Feb 26
  • Dental Services
  • Dallas, Texas
  • Dental Crown Work
  • 76
  • REVIEW RATING 4/5

I had put down a $100 deposit to get the special rate on a crown to be done but have never received my deposit back. It was not applied to the payment and after 2 months I still have no success in getting it back. The accounting lady where I got the work done on my teeth keeps putting me off and won't return my calls or do anything about the $100. What do I need to do to resolve this? I have... Read more

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  • Feb 19
  • Dental Services
  • El Paso, Texas
  • Cancellation Policy
  • 104
  • REVIEW RATING 4/5

Horrible service. Huge scam. After being told i had to pay more than originally agreed upon, and being told I needed thousands of dollars worth of work, i paid and left. I was them harassed after I cancelled my appointment two weeks out. I was threatened on the phone, being told I had to pay for the appointment I cancelled. Later, I went to the best dentist, out of my network, and was told I... Read more

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This is the most *** dental clinic ever . The dentist is as *** as I don't know this dentist may be the most *** person alive. Not only that the staff is horrible too. I guess this place should be closed down . I guess the place has no professional people they are so lazy and guys my suggestion will be that never ever go to this dental place. Add comment

  • Jan 30
  • Dental Services
  • San Antonio, Texas
  • Insurance Claim
  • 104
  • REVIEW RATING 4/5

I was in the middle of three root canals when my employer changed insurance co. I had to pay out of pocket for the 3rd RC due to red tape, incompetence, etc. $2550. I was covered my the new insurance and have been TRYING to file a claim. It has been 2 months....I have spent hours and get nothing but a huge run around while Monarch keeps my $$. Don't give them a second phone number. They don't... Read more

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  • Jan 29
  • Dental Services
  • Granbury, Texas
  • Crown
  • 176
  • REVIEW RATING 4/5

I lived outside of the USA for 10 years and moved to Texas finding myself in need of all new Dr's. I went to Monarch for a routine cleaning and they noticed I needed a permanent cap to replace a 3 year old temporary I had forgotten about. Prior to agreeing to let them fix my temporary, I vehemently stressed the problems I've had in the past including difficulty with temp caps staying in place. ... Read more

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  • Jan 23
  • Dental Services
  • San Antonio, Texas
  • Dental Appointment
  • 85
  • REVIEW RATING 4/5

I am totally disgusted with the way MONARCH DENTAL handles appointments. they call to confirm. So I show-up and either the dentist is unavailable or the product from their lab did not make it in!!. After waitng 30-40 minutes,they decide to let me know. I think they need to get their act together. They remind me of the THREE STOOGES, TOTALY UNORGANIZED. I really did not mean to inconvenience... Read more

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