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  • Customers like
    • Dental staff2
    • Assistants1
  • Customers don't like
    • Customer service3
    • Assistant1
    • Dentist1

  • Jul 29
  • Other
  • San Antonio, Texas
  • 20
  • REVIEW RATING 4/5

I went and got a tooth pulled and had a parcel done, after paying and after my Ins. paid there part; I was over charge on my part. I bought it to there attention and was told that I was over charge; I give them my Ins. papers and said they would get back with me, but they never did. On my last appointment I bought it up again and again they made copies again and said they would get back with me,... Read more

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  • Jul 15
  • Dental Services
  • Dallas, Texas
  • Monarch Dental Appointment
  • 53
  • REVIEW RATING 3/5

I've been coming to monarch dental office for years now and it seems like at the beginning things were more nicer and the employees were more caring now it seems as if they're just trying to get treatment out of me the dentist here are very fast and don't educate us on what's going on with our teeth everything is always so fast-paced as if they have no time to talk to their patient . I always... Read more

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  • Jun 30
  • Dental Services
  • Elm Mott, Texas
  • Monarch Dental Appointment
  • 49
  • REVIEW RATING 3/5

Had an appointment at 8am, was told they already have a delay by 8:15. Many customers waiting, Did not receive a call saying were overbooked. Associate was trying to say i didnt yave an appointment even though i had the appointment card with me. There service sucks, they also try and charge you for unneeded services like desensitization for a cavity that is barely there. Phone has been turned... Read more

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  • Jun 28
  • Dental Services
  • Irving, Texas
  • Root Canal
  • 56
  • REVIEW RATING 3/5

Six weeks ago I went to Monarch for a root canal, they placed a temp filling in and in one week I had to go back for the filling to be reset, it then got inflamed so I went to an Endodontist, one week later I went back to Monarch to get the filling reset and it fell out the next night. To make matters even worse the dentist is on vacation for two weeks and they wont release the crown to another... Read more

Was this review helpful? 1 0

  • Jun 22
  • Dental Services
  • Franklin, Tennessee
  • Billing Department
  • 51
  • REVIEW RATING 3/5

Monarch dental billed my insurance provider twice for the same service. The insurance provide paid, then they billed again. In lieu of contacting me, they sent as a debt to a credit collector. Monarch dental has ruined my credit and could card less. I have made several attempts to contact the company which have been met with the run around. Each new contact is more incompetent than than the... Read more

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  • Jun 10
  • Dental Services
  • San Antonio, Texas
  • Teeth Cleaning
  • 90
  • REVIEW RATING 4/5

6 months ago, I made an appointment for a cleaning today. When I got there I checked in and no one said anything about a problem. 35 minutes after my appointment time, they said that the hygienist was running behind and it would be another 30 minutes. 50 minutes later the hygienist called me. I then found out that the regular hygienist was on vacation and they forgot to call me to reschedule... Read more

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Horrible service. Wil not come here again. Add comment

  • May 31
  • Dental Services
  • Mansfield, Texas
  • Teeth Cleaning
  • 106
  • REVIEW RATING 4/5

May 31, 2015 by CJ, Mansfield, Texas: MONARCH DENTAL Dentist work here, but Monarch is not a regular dentist office. It is my understanding that it is owned by investment groups: Gryphon Investments and Freeman Spogli Investments and operated by management groups who set up the offices, hire the staff, and do all the billing. The dentists simply perform the dental work. According to a site on... Read more

Was this review helpful? 1 1

  • Apr 30
  • Dental Services
  • Irving, Texas
  • Dental Work
  • 137
  • REVIEW RATING 4/5

Originally chose Monarch because they are large enough and this is the Metroplex. Didn't want to hassle with moving and having to go across Dallas County to the same Dentist. OH boy, was I wrong. Horrible experience. Went in to have some work done and they couldn't find my records. Wanted me to go through the entire "new patient" process, including X-Rays. I refused and now they're billing me... Read more

Was this review helpful? 1 0

  • Apr 24
  • Dental Services
  • Dallas, Texas
  • Root Canal Treatment
  • 156
  • REVIEW RATING 4/5

I went in the Cedar Hill office for a root cana and told I had to pay a $250 copay. (Cool) they numbed me Twice then came in to take my payment. I had a debit card which they said no we need cash. I left and ran to the bank(4:30) I get to bank and they called me to reschedule for the following morning because they close at 5!!! Read more

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