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2.5

I had my two visits with Monarch in Las Colinas in the same day...my first and last. I was long over due for a cleaning and it was a mistake for disclosing that information to them.

The receptionist was very nice, polite and handled her duties well. But immediately after being seated for xray's I knew that I was in the hands of a novice. I know everyone has to start somewhere. He was polite, but very new.

He botched a few shots that had to be retaken and after being seated in the exam chair (for 15 minutes) I was notified that the Pano shot "was all white" and needed to be taken again. I'm not a fan of radiation. After being seated for too long, listening to a radio whose volume and music selection didn't belong in a dentist office, I finally saw the Dr. She appeared to be adequately skilled and completed the exam efficiently.

After another long wait, I was presented with my treatment plan...a long list with the number $1920 at the bottom. I wanted to walk out. I said I wanted what my insurance covered and no more. She said the Dr cannot "ethically" do less than what is recommended.

My portion was going to be $520, I said everything is negotiable and I'm not paying that price. I was furious. She mentioned a $100 coupon and contemplated whether I was overreacting or overly distrustful. I agreed to the "deep" cleaning.

I'm here to tell you, the only thing different about that cleaning compared to any other was the addition of the pricey numbing gel (that I've never needed before) and the 3X $100 a dose antibiotic that the Dr. recommended.

Then they sent me home with a $80 bottle of mouthwash. I felt like I'd been fleeced.

Reason of review: Pricing issue.

Monetary Loss: $420.

Preferred solution: Price reduction.

Monarch Dental Pros: Receptionist.

Monarch Dental Cons: Atmosphere, Inexperience, Unwillingness to follow my wishes, Business model.

Location: Coppell, Texas

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