Reviewing my xrays, the dentist pointed to a tiny dot (barely visible) and claimed it's a cavity that needs to be taken care of immediately. Oh, it would require replacing a crown costing over $1,000.
I told her let's just watch it for a while.
Two months later, a Monarch call center agent called to see if I want to move ahead with the crown replacement (!) I put the call agent straight and told her that if/when I actually have a cavity that needs a new crown, I will discuss it with (who I hope will be a new) dentist at that time.
I think Monarch is great, but I really resent the attempt to upsell from corporate.
I had a similar experience with another dentist in her own practice who claimed I had a broken tooth and I would need an implant (her new specialty). I got a second opinion, and guess what - my tooth was just fine.
Product or Service Mentioned: Monarch Dental Dentistry Doctor.
Reason of review: Poor customer service.