I went to Monarch Dental which is at the FM114 and Murphy road intersection.I had the same problem as Mary.
S. When I called to set up an appointment, they knew I had only a Basic Dental plan, and that would cover only normal cleaning (which I had requested).
When I went to the office, the person at the front desk said that my insurance doesnot cover their deep cleaning costs (they would not be able to do normal cleaning which I had went there for). I told them I would come back next year with a Full Dental plan. I didnot want any deep cleaning.
Then the front desk person said that they would try to fit in my cleaning costs with what the insurance will cover (ALL LIES!!!!). Then I waited for 1.5 hrs to get the x-rays and the hygienist to tell me I have gum issues, and they would not be able to do a normal cleaning which I had spent after all!!! what a waste of time. Basically they took the insurance money for x-rays and just to tell me I need to come in for a deep cleaning later....I would have been o.k, if I had been just turned away.
They made me wait to take the x-rays (basically taking my insurance money), and sending me home without any money.
now they are asking me to come for a deep cleaning, which i have to pay out of my pocket...i was with a good dentist before, but wanted to try a dentist close by my home, as my dentist had moved far away.What a fraud!
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