Gary A Bzu

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Verified Reviewer
| map-marker Mesquite, Texas

Very rude, unprofessional employee behavior

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Incident on /23/24 around 2pm. Female employee answered. Stated I wanted the doctor to write me a prescription for a mouth issue. I asked her to just say yes or no whether the doctor can she said no. Then realize the doctor had previously written me a prescription for something else. When I tried to correct her, she refused to allow the conversation to be redirected and just kept repeating herself you said say yes or no.I said, whats your name she refused and hung up on me!!
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Pros:
  • Two very good doctors
Cons:
  • Extremely rude unprofessional employee

Preferred solution: Apology

User's recommendation: Please always get name of person answering phone at this location before proceeding any further!!

Gary A Bzu

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Verified Reviewer
| map-marker Dallas, Texas

Extremely rude employee behavior

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Incident on 1/23 around 2pm. Black, female employee refused to give me her name when I asked then hung up on me!!! She stated incorrectly (or lied) that doctor cant write prescriptions. Before I realized the doctor had previously written me a prescription, asked her to just say yes or no to my question can the doctor write a prescription?. Because I at first wanted just a yes or no, for some reason she then got a bad attitude over that and refused to allow me to refrain the conversation!!
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User's recommendation: Beware who answers phone!! Please get name of person you’re speaking to before proceeding further!!

Ken H Cke

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Verified Reviewer
| map-marker San Antonio, Texas

Broken appointment charge

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I showed up for my appointment and the office cancelled me. The office should have called me, they have my phone number. I see there is a broken appointment charge for customers. How much do I get from the dental office for them breaking my appointment. I lost 4 hours of pay because of this.
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Loss:
$65
Pros:
  • Service
Cons:
  • Service

Preferred solution: To answer the phone and not put me on hold forever. Finish the dental work they started. Knock the price down, I already paid 5,000.00 out of pocket.

Karli Tmj
map-marker San Antonio, Texas

Worst Business Ever

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Over charged and charged for work never done. Does not complete dental work but charges you for i. Trust me and so many others who were ripped off.
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User's recommendation: Don't use monarch dental

Anonymous
map-marker San Antonio, Texas

Dissatisfied

Even with the mediocre reviews, I decided to take a chance with Monarch dental. I booked easily on the phone with the Selma, Tx location. At the actual appointment, they did the x-ray but dental eval but they said that due to my med history, I needed clearance from my doctor for the actual cleaning which was the first time I ever heard of this. Note, they never got back to me so I had to contact my doctor for the clearance to send to Monarch. I contacted Monarch to verify if they received the clearance and the receptionist said to take a recommended anti-inflammatory med before the appointment and that my doctor put in the prescription at my pharmacy. I took this medicine prior to my 2nd appointment. I conveyed all info and the dental hygienist said that they had no info on any recommended anti-inflammatory med and that my cleaning had to be rescheduled again. I told her that I was being truthful and why did the receptionist there knew of the medication. She accused me of not caring for health and made me feel like I was a pill popper. I will never ever go to Monarch. They wasted my time, lied to me, and has no good customer service.
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Cons:
  • Time wasted

Preferred solution: Apology

User's recommendation: Don’t go to Monarch

Lynda 1015

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Verified Reviewer
| map-marker Frisco, Texas

Received bill for services rendered 2 years ago-Monarch Dental Frisco

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I received a bill today for $27 from the Frisco location. It's not the amount that upset me. It's the simple fact that when I contacted them, I was informed that it was for services rendered 2 years ago in 2020. My dental insurance had already paid their portion, but now this office is telling me that due to Covid, they are now reviewing their records. This is the same office that told me that I had a $140+ credit at the beginning of last year and that they would send me a check for refund of credit. I have never gotten that check. The run around that I get from this office is that my credit was transferred to Plano office and when I call them, they say that they transferred credit to Frisco off 01/2022. No one knows where my credit is, but they have no problem sending me bills for services 2 years ago. This is also the place that notified my whole family that our personal information was compromised. My husband has had multiple accounts opened fraudulently due to this data breach. I should have learned my lesson when they would schedule appointments and when we would show up, they would inform us that their hours/days changed, and we would have to reschedule. Very bad billing practices and customer service.
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Loss:
$148
Pros:
  • Location
Cons:
  • Customer service
  • Billing practices

Preferred solution: Let the company propose a solution

User's recommendation: DO NOT GO TO MONARCH DENTAL-FRISCO

Anonymous
map-marker Mesquite, Texas

Complaint

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This company likes to think they are the best dentists and employees. If you have money to blow then they are your people. My husband went there last week and was told to have two teeth pulled was over six hundred dollars he went to a different one and was charged 92 dollars. This place sucks!
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Cons:
  • Manager
  • Do not communicate well
  • Sold services that were not necessary

Preferred solution: Them shut down and office mgr fired

User's recommendation: Don’t go there they are only worried about money

JIM K Aen

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Verified Reviewer
| map-marker Waxahachie, Texas

I REALLY THINK THAT YOUR SERVICE SHOULD BE A LITTLE BETTER

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Now that i am irritated enough to look for a corporate office # in which to complain to i am being guided to your reviews, and now i completely UNDERSTAND why you have a star rating here that reflects 1.6 out of a possible FIVE stars!!!!! I have been a customer of MONARCH DENTAL since about May or June of 2010, of your office in Waxahachie, Texas. I could not get through to them of Friday, and tried again this morning. After being place on hold for a total of 44 minutes before hanging up and calling back, at which point i was asked to hold again,..i was still unable to get a satisfactory answer to my question after talking to first, Meagan, who put me on terminal hold, and eventually, Holly came on line with me, who asked to put me on hold again, and again, i was on hold for quite some time, at which Erica was up to bat next totaling 3 office reps at this point, who in turn, once again asked me if she could place me on hold! After another substantial amount of time on hold Ava came on line to try and assist me, but this was AFTER i had finally decided to call back after 44 minutes on hold, at which point she wanted to argue with me about the amount of time i was collectively place on hold while watching the clock on m phone tick, tick, tick over until finally i hung up as it reached a total of 44 minutes!!!! But even after calling back and getting Ava, i was still unable to get a satisfactory answer to my simple question. \She explained that she was busy and told me that she would have to call me back with an answer to my question. At this point, i am unable to decide whether of not i even want to remain a client (customer) of Monarch Dental, even though i have been for about 11 and one half years to date. I think that it may be time for me to just find me a "local" dentist which ISN'T a part of a huge corporate conglomerate where i can get an answer to a simple question within what i would call a reasonable amount of time!!!! Perhaps someone there in corporate can answer my question and even be interested in keeping me as a customer for maybe another 11 and one half years!!!! And if by any chance that might be possible i can be reached at (903) 372-****~
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Preferred solution: Let the company propose a solution

User's recommendation: uncertain

Anonymous
map-marker Frisco, Texas

Unresolved billing issue

Monarch billed 2 insurance companies for services rendered in May 2021. Primary insurance is not paying due to billing errors. Monarch says that I owe over $600 for this work. I was told at time of treatment what my portion would be and I paid it. I have been trying to get the office personnel to call me but they wont. I want this issue resolved!!
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Maria C Nik

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Verified Reviewer
| map-marker Odessa, Texas

Complaint

I Have had Lots of Issues With Partials ever since they had them made Plus Harrasment from Staff ,I need to speak to representative, Tyvm ,Greatly Appreciated
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Pros:
  • Assistants

Preferred solution: Let the company propose a solution

User's recommendation: Rather Not Say

Stacy P Svw
map-marker Lewisville, Texas

Complete disaster

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I wish I never went to this unorganized establishment. They have lost retainers multiple times and its ridiculous how difficult it is to make a simple appt. I invested thousands of dollars into braces for my child and they cant figure out a simple retainer. INCOMPETENCE
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Pros:
  • Location
Cons:
  • Crooked billing practices
  • Dont care about their patients
  • Business model

Preferred solution: Full refund

User's recommendation: Don’t do it

Geneva P Our
map-marker San Antonio, Texas

Refund

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Was told my son was seeing a pediatric dentist. He was not, charge $500 only for my son to develop an abscess. We went to see another dentist, pediatric, was told the previous dentist did not to the procedure correctly and charged another $500+ to fix. I would like a refund from Monarch
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Loss:
$540
Pros:
  • Location
  • Pro
Cons:
  • Price

Preferred solution: Full refund

Phyllis M Wll

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Antonio, Texas

Faulty upper partial

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Monarch Dental - Faulty upper partial
Monarch Dental - Faulty upper partial - Image 2
Monarch Dental - Faulty upper partial - Image 3
This review will be completed after the partial is repaired ADA states a denture should last 5 to 7 years my partial didn't last a year I believe I may have fallen on a scam thinly used plastic made to break no matter the use so that you must come back for repair and billed again for an inferior product that was never done correctly in the beginning they tell you when you agree to do business that you have unlimited access to repairs if it can be done in house that's the scam nothing is done in house really for your dentures Since I have no insurance for them to milk I'm waiting to see what they are going to try and extort from me I will make it my mission to give all insurance companies that will listen to start checking their billings from this company it is still possible that their legit but will see I was charged $200.00 extra on top of the $1200 paid less than a year ago for a poorly made partial an instead of making it right for minimal or no charge you are cornered into paying b4 they can send it out to the lab my choice if they attempt to make more money off me is to let them keep the cheap things and dispute the charge with my credit card if that fails I will let the whole world know of my experience, so they will not have to be extorted paying for a faulty product that should last 5 to 7 years normal wear of course. I really hope what I suspect is not true seems to be pleasant people working there but many companies are found to be crooks keeping the insurance coverages high for us all. Have minimal work done there get your dentures partials elsewhere This field is already a lucrative entity without adding inferior products to its clients and extorting money from insurance companies and the people hope it's not Monarch but I will not be a victim and will not rest until I find out either way if their legitimate or criminal will see this matter is still ongoing but the charge is unfair to me the denture should have lasted longer than 9 months now I'm afraid every 9 months I'll have to pay them revolving door of unfair treatment and practices if these substandard dentures / partials have been made in the masses and the timeframe is happening to a multitude of people a class action lawsuit maybe looked into is also an option This is a hard time for all and greed has no place in anyway for any reason people are struggling just to survive and using any type of leverage to get money from a public that is already hurting is immoral it's a perfect time to be noticed if you are a company that is not trustworthy This maybe updated today 6/24/20 after 3pm at the conclusion of my pickup
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Loss:
$200
Pros:
  • Staff at central expwy site was friendly-
Cons:
  • Too expensive
  • Dentures suck

Preferred solution: Full refund

User's recommendation: Inferior poorly made products

1 comment
Guest

I never even got the upper and lower partials Monarch charged me 5,000 for. Plus they broke 4 of my front teeth, so now I need full dentures. Don't go to Monarch Dental!

Anonymous
map-marker Memphis, Tennessee

Unhappy

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I paid for two cleanings 6 months apart and all they did was polish my teeth. A rip-off! The dentist comes in fast and spends very little time. It felt like everything was rushed. Eager to give me a plan and make followup appointments. They are only in the office 2 days a week. They did a crown and said I didnt need a root canal. After she gets the permanent crown on then I need a $1500 root canal. Not happy at all. Dental Hygienist are trained to clean your teeth thoroughly not just polish them. I was scheduled for two crowns with a bridge and they were pushing to do it before I got the root canal. I felt so uneasy about it that I went to another dentist! After they looked at my teeth that had just been cleaned two weeks before they could not believe it. Now I get to pay for a real cleaning. DO NOT USE MONARCH DENTAL.
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User's recommendation: Do not use them

Anonymous

Terrible Communication

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I have tried getting annual cleanings twice at Monarch Dental. The first time, they were double booked and didn't bother to tell me until I arrived. The second time, they confirmed my weekday appointment via text earlier in the week, only for the entire location to be closed when I arrived with no warning or explanation.
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User's recommendation: Try a different practice that will actually communicate with you.

Cynthia j Wrx

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Verified Reviewer

My teeth dont fit

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I cant wear them they hurt I cant eat talk orclean out my mouth with my tug . They have medal in them which makes them very heavy. I need them to start over
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Loss:
$8000
Pros:
  • Assistants

Preferred solution: Full refund

User's recommendation: Dont yse monarch Dental

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