Most helpful review

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Verified Reviewer
New Reviewer
I received a bill today for $27 from the Frisco location. It's not the amount that upset me. It's the simple fact that when I contacted them, I was informed that it was for services rendered 2 years ago in 2020. My dental insurance had already paid their portion, but...
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ID
#3423241 Review #3423241 is a subjective opinion of poster.
Location
Frisco, Texas
Pros
  • Location
Cons
  • Billing practices
  • Customer service
Loss
$148
Preferred solution
Let the company propose a solution

Complaint

This company likes to think they are the best dentists and employees. If you have money to blow then they are your people. My husband went there last week and was told to have two teeth pulled was over six hundred dollars he went to a different one and was charged 92 dollars. This place sucks!

User's recommendation: Don’t go there they are only worried about money.

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ID
#3500704 Review #3500704 is a subjective opinion of poster.
Location
Mesquite, Texas
Cons
  • Manager
  • Do not communicate well
  • Do not return phone calls in a timely manner
Preferred solution
Them shut down and office mgr fired

Unresolved billing issue

Monarch billed 2 insurance companies for services rendered in May 2021. Primary insurance is not paying due to billing errors. Monarch says that I owe over $600 for this work. I was told at time of treatment what my portion would be and I paid it. I have been trying to get the office personnel to call me but they wont. I want this issue resolved!!
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ID
#3393742 Review #3393742 is a subjective opinion of poster.
Location
Frisco, Texas

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Verified Reviewer
New Reviewer

Complaint

I Have had Lots of Issues With Partials ever since they had them made Plus Harrasment from Staff ,I need to speak to representative, Tyvm ,Greatly Appreciated

User's recommendation: Rather Not Say.

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ID
#3165934 Review #3165934 is a subjective opinion of poster.
Location
Odessa, Texas
Pros
  • Assistants
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Now that i am irritated enough to look for a corporate office # in which to complain to i am being guided to your reviews, and now i completely UNDERSTAND why you have a star rating here that reflects 1.6 out of a possible FIVE stars!!!!! I have been a customer of...
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ID
#3088672 Review #3088672 is a subjective opinion of poster.
Location
Waxahachie, Texas
Preferred solution
Let the company propose a solution
New Reviewer

Complete disaster

I wish I never went to this unorganized establishment. They have lost retainers multiple times and its ridiculous how difficult it is to make a simple appt. I invested thousands of dollars into braces for my child and they cant figure out a simple retainer. INCOMPETENCE

User's recommendation: Don’t do it.

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ID
#2834498 Review #2834498 is a subjective opinion of poster.
Location
Lewisville, Texas
Pros
  • Location
Cons
  • Price
  • Business model
  • Dont care about their patients
Preferred solution
Full refund
New Reviewer

Refund

Was told my son was seeing a pediatric dentist. He was not, charge $500 only for my son to develop an abscess. We went to see another dentist, pediatric, was told the previous dentist did not to the procedure correctly and charged another $500+ to fix. I would like a refund from Monarch
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ID
#2667161 Review #2667161 is a subjective opinion of poster.
Location
San Antonio, Texas
Pros
  • Location
  • Pro
Cons
  • Price
Loss
$540
Preferred solution
Full refund

Terrible Communication

I have tried getting annual cleanings twice at Monarch Dental. The first time, they were double booked and didn't bother to tell me until I arrived. The second time, they confirmed my weekday appointment via text earlier in the week, only for the entire location to be closed when I arrived with no warning or explanation.

User's recommendation: Try a different practice that will actually communicate with you.

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ID
#2454782 Review #2454782 is a subjective opinion of poster.
I paid for two cleanings 6 months apart and all they did was polish my teeth. A rip-off! The dentist comes in fast and spends very little time. It felt like everything was rushed. Eager to give me a plan and make followup appointments. They are only in the office 2...
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ID
#2434480 Review #2434480 is a subjective opinion of poster.
Location
Memphis, Tennessee

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Verified Reviewer
New Reviewer

My teeth dont fit

I cant wear them they hurt I cant eat talk orclean out my mouth with my tug . They have medal in them which makes them very heavy. I need them to start over

User's recommendation: Dont yse monarch Dental.

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ID
#2160104 Review #2160104 is a subjective opinion of poster.
Service
Monarch Dental Dental Implants
Pros
  • Assistants
Loss
$8000
Preferred solution
Full refund
New Reviewer

Wrongful Treatments

Had root canel done Dec 5 2019...on tooth #19. Monarch didn't get all the root...was referred to Oral Surgeon for a Second root canal in tooth #19..left me w/ a 1,200 bill. Monarch said they would Refund 621.oo back to Insurance...l Paid cash and have receipts...Why No Response?....As a result Too now Crown have to be Extracted....All work was done needs to be refunded...Infection All the way to the Bone....Just Wronged ...l pray No one else Experience the lack of Treatment like l have! Why pay for X-rays if Major INFECTION IS overlooked....to the Bone.
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ID
#2139768 Review #2139768 is a subjective opinion of poster.
Location
Hill, Arkansas
Service
Monarch Dental Procedure
Loss
$845
Preferred solution
Let the company propose a solution

*** customer service

It boils down to this covid stupidity. Jumping through hoops is one thing but when you make a person who is on full chemo, wait outside in 90 degree weather, that goes beyond stupid. She even mentioned that her vehicle didn't have air. They made her wait outside. I cancelled my appointment and will never go back. Absolutely preposterous.

User's recommendation: Dont go.

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ID
#2132643 Review #2132643 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Update

A recent review was made that I cant seem to get back to so I can update the issue was resolved and would like to change the rating

User's recommendation: Nice people ask alot of questions.

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ID
#2012779 Review #2012779 is a subjective opinion of poster.
Location
San Antonio, Texas
Pros
  • Dental staff
  • Everyone very nice
  • Staff at central expwy site was friendly-
Cons
  • Dentures suck

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Faulty upper partial

Monarch Dental - Faulty upper partial
Monarch Dental - Faulty upper partial
Monarch Dental - Faulty upper partial
This review will be completed after the partial is repaired ADA states a denture should last 5 to 7 years my partial didn't last a year I believe I may have fallen on a scam thinly used plastic made to break no matter the use so that you must come back for repair and billed again for an inferior product that was never done correctly in the beginning they tell you when you agree to do business that you have unlimited access to repairs if it can be done in house that's the scam nothing is done in house really for your dentures Since I have no insurance for them to milk I'm waiting to see what they are going to try and extort from me I will make it my mission to give all insurance companies that will listen to start checking their billings from this company it is still possible that their legit but will see I was charged $200.00 extra on top of the $1200 paid less than a year ago for a poorly made partial an instead of making it right for minimal or no charge you are cornered into paying b4 they can send it out to the lab my choice if they attempt to make more money off me is to let them keep the cheap things and dispute the charge with my credit card if that fails I will let the whole world know of my experience, so they will not have to be extorted paying for a faulty product that should last 5 to 7 years normal wear of course. I really hope what I suspect is not true seems to be pleasant people working there but many companies are found to be crooks keeping the insurance coverages high for us all. Have minimal work done there get your dentures partials elsewhere This field is already a lucrative entity without adding inferior products to its clients and extorting money from insurance companies and the people hope it's not Monarch but I will not be a victim and will not rest until I find out either way if their legitimate or criminal will see this matter is still ongoing but the charge is unfair to me the denture should have lasted longer than 9 months now I'm afraid every 9 months I'll have to pay them revolving door of unfair treatment and practices if these substandard dentures / partials have been made in the masses and the timeframe is happening to a multitude of people a class action lawsuit maybe looked into is also an option This is a hard time for all and greed has no place in anyway for any reason people are struggling just to survive and using any type of leverage to get money from a public that is already hurting is immoral it's a perfect time to be noticed if you are a company that is not trustworthy This maybe updated today 6/24/20 after 3pm at the conclusion of my pickup

User's recommendation: Inferior poorly made products.

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ID
#2008794 Review #2008794 is a subjective opinion of poster.
Location
San Antonio, Texas
Product
Monarch Dental Dentures
Pros
  • Staff at central expwy site was friendly-
Cons
  • Dentures suck
  • Too expensive
Loss
$200
Preferred solution
Full refund

Rip off

I went to Monarch in Burleson.Went in with my own xrays taken in Oct.They wouldnt use them.Went to replace partial.Little talk on that,tried pushing implants.Then did an exam and came up with about $16,000 plan.about five root canals.Not including a partial.So ended up paying $49 for nothing but left with anxiety and upset.Real money makers,if you are poor,run .

User's recommendation: Run !

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ID
#1964927 Review #1964927 is a subjective opinion of poster.
Pros
  • Dr was nice
Loss
$49

False charges

Have talk to Chris again still saying I owe but I talk to my insurance again Monarch states I don't owe them as much as the stament Chris told me would call me this past Monday never heard from him I know the procedure that I'm being charged for wasn't perform, Someone wrote it in my chart Chris stated , this cleaning was never Done, I think Monarchs knows the procedure wasn't done but thought I wouldn't notice. I'm sure this is not the first time Monarch has over charged a patient
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ID
#1878135 Review #1878135 is a subjective opinion of poster.
Location
Henryetta, Oklahoma

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