Monarch Dental Dallas, TexasComplaints and Reviews

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1.8 Based on 44 reviews
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    • Customer service 4
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Sitting in exam room indefinitely with no attention. Too many customers for staff. Stop overbooking. Happens most of the time. This sucks. I like the staff but would like to stick them in a room with no attention and no consideration and see how they like it. Will be looking for new dentist.

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BUYER BEWARE! Monarch dental in Lewisville, TX is the worst business I have ever encountered. My provider was United Healthcare and my only option for dental work was Monarch. Goes without saying that United Healthcare is almost as bad as Monarch Dental. I visited Monarch in October of 2014 to have my upper dentures repaired. They would not repair and wanted to replace. It is now March 2016 and I still do not have proper dentures. They have... Read more

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I've been coming to monarch dental office for years now and it seems like at the beginning things were more nicer and the employees were more caring now it seems as if they're just trying to get treatment out of me the dentist here are very fast and don't educate us on what's going on with our teeth everything is always so fast-paced as if they have no time to talk to their patient . I always have to come back now for the tiniest things to get... Read more

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I went in the Cedar Hill office for a root cana and told I had to pay a $250 copay. (Cool) they numbed me Twice then came in to take my payment. I had a debit card which they said no we need cash. I left and ran to the bank(4:30) I get to bank and they called me to reschedule for the following morning because they close at 5!!! Read more

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I went to Monarch after insurance changed. My teeth and gums were very bad and so ended up having all teeth pulled and dentures placed. The cost seemed high but the oral surgeon was good and at first I was pleased with the result. Because the general dentist I saw complained about patients who kept coming back for refits, I made a point to not go back except when advised by her to do so. The grinding down she did was not smoothed out and I... Read more

Was this review helpful? 3 1

I had put down a $100 deposit to get the special rate on a crown to be done but have never received my deposit back. It was not applied to the payment and after 2 months I still have no success in getting it back. The accounting lady where I got the work done on my teeth keeps putting me off and won't return my calls or do anything about the $100. What do I need to do to resolve this? I have put in a number of calls to the dental office I... Read more

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I went to Monarch to get top dentures. After the oral surgery that cost nearly 4000.00. I went to another Monarch closer to my work. They told me that the 4000.00 was for just the surgery. I was lead to believe by the first Monarch that was the balance for the whole bill,Surgery and the top denture,.Now this Monarch said that the denture would be 1600.00/ I told them that my insurance said that my part would be 300.00. They said they did not... Read more

Was this review helpful? 3 2

Chose this place because of location since I had recently moved. I switched from my old dentist office to Monarch. I made an appointment online, received a call and email and a message was left to confirm the appointment. Both numbers provided to have me return the call didn't get me anywhere. I wasn't able to get through or leave a message. That should have raised a red flag. So I email them back and was able to confirm my appointment and... Read more

Was this review helpful? 3 1

I went into Monarch Dental for a simple cleaning because they were associated with my new dental health insurance plan. I had been taking care of my teeth previously - every 6 months with a cleaning. Monarch presented me with a treatment plan of $ 6,484. I was appalled. I left. I went back to my previous dentist and it cost me $ 157 total. They said I did not need the deep cleaning Monarch wanted to charge me for ($2350) or the 2 crowns... Read more

Was this review helpful? 1 3

I HAVE BEEN GOING TO MONARCH DENTAL CEDAR HILL FOR YEARS, BUT I AM READY TO GET A REFUND AND MOVE ON TO ANOTHER DENTIST. I HAD A ROOT CANALDONE ON MY FRONT LEFT TOOTH LAST WEEK, AND A TEMPORARY CROWN WAS PUT ON, I HAVE BEEN GOING BACK EVERY OTHER DAY BECAUSE THE CROWN KEEP FALLING OFF. ON MY RIGHT FRONT TOOTH, THE CROWN FELL OFF, AND MONARCH PUT THE CROWN BACK ON, NOW MY MOUTH IS SO SORE I CAN BARELY EAT ON THAT SIDE OF MY MOUHT. I WENT BACK AND... Read more

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